BHL Plumbing & Heating Ltd - Summary of Terms and Conditions

  1. The Company reserves the right to refuse to undertake or decline work at its own discretion.
  2. The total charge to the Customer shall consist of the cost of materials supplied by the Company to the Customer and the amount of time spent by the operative in carrying out works for the customer (to include all reasonable time spent in obtaining materials not carried for the Customer) charged in accordance with the Company’s current hourly rates. All parking and Congestion Charge costs to be included in the final invoice. All charges are subject to VAT at the current rate except where prior written agreement authorises a different rate. The minimum charge for any job is one hour.
  3. Quoted fixed price work shall be given as a firm cost notwithstanding manifest errors which shall be exempted and shall include labour and materials and VAT which shall be charged at the current rate.
  4. The Company shall not be under any obligation to provide an estimate to the Customer and shall only be bound by estimates given in writing to the Customer and signed by a duly authorised representative of the The Company shall not be bound by any estimates given orally or in which manifest errors occur.
  5. Invoices are due for payment immediately upon delivery to the Customer. Invoices which remain unpaid (whether wholly unpaid or in part) shall carry interest at the rate of 5% from time to time over the base rate of the Company’s bankers until payment in full is received by the Company.
  6. Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative or for the late delivery or the non delivery of materials.
  7. The Customer has the right to cancel this contract if they wish and this right can be exercised by delivering, or sending (including by electronic mail) a cancellation notice to the the Company at any time within the period of 14 days starting with the day of receipt of this notice. Notice of cancellation is deemed to be served as soon as it is posted or sent to BHL Plumbing & Heating Ltd or in the case of an electronic communication from the day it is sent to BHL Plumbing & Heating Ltd. The Customer may be required to pay for goods or services if performance of the contract has begun with your written agreement before the end of the cancellation period.
  8. The guarantee shall be for labour only in respect of faulty workmanship and for 24 months from the date of completion with the manufacturer’s warranty in force. The guarantee will become null and void if the work/ appliance completed/supplied by the Company is
    • subject to misuse or negligence
    • repaired, modified or tampered with by anyone other than a Company operative. Where the Company carries out work using materials supplied by the Customer, no warranty is given as to the merchantability, fitness for purpose or otherwise of such materials and the Company accepts no liability in respect thereof. The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the operative. Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made. Any non-related fault or faults arising from recommended work which has not been undertaken by the Company will not be The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the Customer has been notified by the operative either verbally or indicated in ticked boxes or in recommendations of any other related work which requires attention. The Customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued.
  9. Where the Company agrees to carry out works on installation of inferior quality or over 10 years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.
  10. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in the goods has passed to the Customer;
    • the Company shall have absolute authority to retake, sell or otherwise deal with or dispose of all or any part of such goods in which title remains vested in the Company;
    • for the purpose specified in 1 the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter upon any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
    • the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods; notwithstanding the forgoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.
  11. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its responsible control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations
  12. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

General Data Protection Regulations:

  1. We will only use your personal information for the following purposes:
    • to deal with any future enquiries we may receive from you and to determine what previous works we have carried out for you.
    • to maintain records of income and payments for accounting purposes in order to submit accurate records to companies house and HMRC.
    • to maintain regulatory records with Gas Safe Register in the case of an installation of a gas appliance or hot water storage system (only your name and address is provided in this instance).
    • to inform a manufacturer of an installation if required to activate a guarantee (only your name and address is provided in this instance).
    • to remind you to carry out servicing and gas safety checks to your gas appliance to comply with regulations or to maintain a manufacturer’s guarantee.
  2. Your personal data is not shared with any other persons or organisations.
  3. You have rights in relation to your personal data, including rights to:
    • request access to personal information we hold about you and how we process it.
    • request us to correct any inaccurate personal information.
    • request us to delete personal information in certain circumstances.
  4. You can request details regarding your personal information at any time by contacting us in writing on the email or postal address given below.

The Terms and Conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.